GENERAL INFO
Find helpful information about shopping with Linked Soles™, including preorder and shipping details, returns and refunds, and answers to frequently asked questions. If you need additional help, contact us at info@linkeddsoles.com
SHIPPING & PREORDER INFORMATION
How do Linked Soles™ preorders work?
When you place a preorder, you’re reserving your Linked Soles™ before our inventory arrives. Preorders are limited and will be fulfilled in the order received.
When will my preorder ship?
Preorders are expected to ship in November 2026. Delivery takes 3-5 business days after shipping.You’ll receive a shipping confirmation with tracking as soon as your order is on its way.
When will I be charged?
Payment is processed through our secure checkout when you place your preorder.
What if the estimated shipping timing changes?
We’ll communicate any significant changes to preorder customers as soon as possible. Questions? Contact us at info@linkeddsoles.com
RETURN AND REFUND POLICY
At Linked Soles™, we want you to love every purchase. If you're not completely satisfied, we're here to help.
Returns
Returns are accepted within 14 days of delivery. Items must be unused, unworn, in their original packaging, and in the same condition in which they were received.
For hygiene reasons, worn or washed socks cannot be returned unless the product is defective.
Exchanges
If you ordered the wrong size or color, exchanges are accepted within 14 days of delivery, provided the socks are unused, unworn, and in their original packaging.
Damaged, Defective, or Incorrect Items
If your order arrives damaged or defective, or you receive the wrong item, please contact us within 7 days of delivery at info@linkeddsoles.com. Please include your order number, a description of the issue, and photos of the product and packaging.
Refunds
Once your return is received and inspected, we'll notify you of the status of your refund. If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or credit card provider. Original shipping charges are non-refundable unless the return is due to our error or a defective product.
Preorders:
Preorder items may be canceled for a refund before the order has shipped. Once a preorder has shipped, the standard return and exchange policy applies.
Return Shipping
Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
Final Sale Items
Items marked Final Sale or Clearance cannot be returned or exchanged.
Need Help?
For questions about a return, exchange, or order, contact us at info@linkeddsoles.com